If you don’t find an answer to your question, please feel free to contact us.
How to enable all fonts?
In the free use of eMashq, you have only one font available.
You must have a paid subscription to enable all fonts and all features.
If you have an issue after you bought a subscription, please refer to your case below:
I just bought a subscription but only one font is available!
Depending on regions, the fonts may take One (1) hour to be available in your account.
In the meantime, to check that your paid subscription is enabled, the feature of SVG Export must be already enabled in your My Artworks space.
For the fonts issue, please refresh the opened artwork in the calligraphy editor page after the one hour, then if you are still not showing all fonts, please contact us.
I bought a subscription but it doesn’t appear on my account!
Once paid, the subscription is automatically enabled into your account.
If you have multiple accounts, please check the account with witch you where logged to pay your subscription.
If you didn’t receive the purchase confirmation eMail nether the subscription is enabled in your account, please contact us.
How to enable my account?
Please avoid registering with Microsoft eMails like hotmail, msn, outlook and live.
We suppose that you created a new account but you did not receive the verification eMail.
I didn’t receive the verification eMail!
This eMail is necessary to enable your account. In case you didn’t receive it, try to find it in your spam box (in that case, please check it as a non spam). If still not found, try to login again and ask to send again the verification eMail.
You may also mistaken the email address when registering so try to register again and then check your email and spam boxes. If you still encunter a problem, please whrite us to : 
Subscription
What is a subscription?
A subscription to a service or product allows you to benefit from it on a recurring basis, typically measured over a specific period such as a month or a year.
How do I subscribe?
To subscribe, simply purchase a service labeled “Subscribe”. This creates a recurring purchase that renews automatically at the end of each period.
How do I unsubscribe?
You can cancel your subscription at any time. Canceling stops the renewal of the subscription at the end of the already paid period. Until the end of this period, you will continue to enjoy the service.
To cancel a subscription, go to My Account, section Subscriptions and click on “Show” then on “Cancel” and approve your choice.
How can I change the subscription period?
To change the subscription period for the same product or service, you need to cancel the current subscription first. Once it ends, you can subscribe again with the desired period.
Can I subscribe to another service or product while having an ongoing subscription?
Yes, you can subscribe to another service or product while having an ongoing subscription, as long as the new service is different. If the service is the same but you want to change the subscription period, please refer to the previous question.
If these tutorial links no longer work, please notify us.
Coupons
A coupon is an alphanumeric code received via email and subject to certain usage conditions. These conditions are typically outlined in the email offering the coupon, often as part of a promotional offer, etc.
How to Use a Coupon:
- Receive your coupon:
- You will receive a coupon code via email. Be sure to review the usage conditions mentioned in the email.
- Copy the code:
- Once you’ve received the coupon, copy the alphanumeric code provided.
- Apply the coupon during your order:
- Go to the Cart or Checkout page of your order on our website.
- Paste or manually enter the coupon code into the designated field.
- Validate the coupon:
- After entering the code, press Enter or click the validation button.
- A discount line will appear in your order total, confirming that the coupon has been successfully applied.
Tips:
- Ensure the coupon is still valid and that it complies with the usage conditions.
- Make sure your order amount meets the necessary criteria to qualify for the discount.
By following these simple steps, you can easily enjoy the benefits of our promotional coupons.
If you encounter any difficulties while using your coupon, feel free to contact our customer service team for assistance.